Privacy Policy

Disclaimer/Privacy Policy governing the Use of THE EYE INSTITUTE Website


This Website Privacy Policy ("Privacy Policy") and additional policies linked below explain how we collect, use, protect, and treat your personal information and user data. The Website is operated by THE EYE INSTITUTE at https://www.theeyeinstitute.org ("Website"). This Privacy Policy covers only information and data collected or processed through the Website and not any other information or data collected or processed by third parties(Social Media Links) which we link that do not display a direct link to this Privacy Policy. We are not responsible for the content or privacy practices of other websites, or online or mobile services. By using our Website, you signify your consent to the data practices described in this Privacy Policy.

In addition to this Privacy Policy, the Website and its Services fully complies with The Eye Institute's Notice of Privacy Practices as required by the Medical And Dental Practitioners Council Of Zimbabwe (MDPCZ).



I : Information We Collect:

The information we collect about you includes:

A: Personally Identifiable Information:

Our Website and our Service Providers only collect personally identifiable information ("PII") with your consent. Collection of PII occurs if you register for an appointment on the Website, Use the Contact Form, tweet to us, or use other features and resources on the Website. You may visit our Site anonymously, but that may prevent you from engaging in certain Website features or Services. The PII we may collect includes the following:

  • First Name And Last Name
  • Telephone/cell Number
  • Email address
  • Caller ID information (if available)

B: Non-Personally Identifiable Information:

Our Website and Service Providers may collect non-personally identifiable (anonymous) information ("Non-PII") from visitors. Non-PII cannot identify a specific individual unless combined with Personally Identifiable Information. Examples of Non-PII that may be collected by the Website or required to provide the Services, including:

Cookie Information

"Cookies" are short computer codes known as cookies, web beacons, and other technologies that collect Non-PII and are stored on your browser when you visit our Website or share Website content through a social media account. The following are examples of Non-PII third party service providers collect with cookies:

  • IP address
  • Mobile Device ID
  • Date and time of visit
  • Browser type and operating system
  • Referring web page/Links that connected you to the Website
  • Browser type and operating system
  • Medical condition or symptoms/

Our website may track Website visitors across multiple websites to retarget Website visitors to continue to market our Services to prospective patients after they leave our site. Users logged in to social media programs may be tracked by Service Providers who track such users across multiple websites and who may disregard the privacy settings in your web browsers.

C: Children:

We do not intend to collect PII from children under 13. If you are under the age of 13, do not provide us with PII, use our Services, or the Website. If we learn that we collected PII from a child under 13, we will promptly delete that information.

D. Information about You from Other Sources:

We and our Affiliates/Service Providers may collect personal information about you on the Website and from other sources, including commercially available sources. All the information we collect about you may be combined to personalize your experience, provide you and our clients with Services, to improve our Website and Services.



II. HOW WE USE YOUR INFORMATION:

Non-PII that we or our Service Providers collect is used to improve user experience online and offline.

A: Visitors who Request Services via the Website:

Visitors who volunteer PII on our Website consent to be contacted by us(This Includes all our branches), You may be contacted by any one of our staff members to verify your self-reported PII and interest in services or speaking with a practitioner. We may contact you by telephone , cellphone or email.
*IF YOU DO NOT CONSENT TO BEING CALLED BY ONE OF OUR REPRESENTATIVES PLEASE STATE SO IN YOUR MESSAGE.
*If you do not wish to be contacted again by a hospital representative with respect to your inquiry, you should specifically request that the hospital representative not contact you again. Please note that we may maintain the PII you provided whether you elect to use the Services.

B: Mobile Visitors and Click-to-Call Services:

Mobile users who initiate calls & Whatsapp Chats by clicking on a telephone number on a mobile Website consent to contacting a hospital representative to verify your PII and connect you with appropriate Eye Institute staff member

C: Aggregate or Anonymous Information:

We may share Non-PII with Service Providers and other third parties.

D: With Consent:

Except as set forth above, you will be notified when PII may be shared with third parties, and will be able to prevent the sharing of this information.



III. HOW WE PROTECT AND RETAIN YOUR INFORMATION

We take security measures to protect against unauthorized access to or unauthorized alteration, disclosure, or destruction of data. These include secure socket layers, firewalls and encryption, internal reviews of our data collection, storage and processing practices, and security measures, as well as physical security measures to guard against unauthorized access to systems.

If we retain PII on our systems, we restrict access to PII to employees, contractors, and Practitioners who need to know that information in order to operate, develop, or improve our Website and Services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination, if they fail to meet these obligations.



IV. HOW TO CONTROL AND CORRECT YOUR INFORMATION

We or our Service Providers may retarget users who view https://www.theeyeinstitute.org. You may elect not to provide user data to us or our Service Providers by following the opt-out procedures set forth below, but our Website may not work properly and/or some of our Services.

A: Learn More about Cookies, Web Beacons, and other Technologies

Most browsers automatically accept Cookies. To learn more about Cookies, including how to refuse Cookies on your computer by adjusting web browser settings, follow these links:

B: Correcting your Personal Information:

If you have any questions about accessing or updating information we have on your patient file , please contact the hospital directly.

C: Consent to privacy policy:

By using our Website, you signify your consent to the data practices described in this Privacy Policy and agree that your visit and any dispute over privacy is subject to our Terms of Use, including without limitation, provisions regarding limitations on Company liability and application of the laws provided by the MDPCZ.

D. REVISIONS TO THE PRIVACY POLICY:

Please be aware that our Privacy Policy may be changed by updating this page. If we collect personal information or data from or about you, we will use it according to the Privacy Policy in effect at the time the data is gathered. This Privacy Policy, together with the Website’s Terms of Use, contains the entire agreement between you and Company with respect to the Website and any services provided by the Website. You should review this Privacy Policy periodically to ensure you are in agreement with any updates or changes. Your continued use of our website following any changes will mean you accept such changes.

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